Our # 1 priority is a fair transaction, with an immensely satisfied customer who not only wishes to return to us, but will bring their family and friends. We have never been big on policies. There always seems to be extenuating circumstances to policies which just make them a waste of time. Our policy is to be fair, honest, friendly and fun to do business with.

O.K. we do have some policies for our Free Delivery.

FREE DELIVERY POLICY

John Paras Furniture offers free delivery up to 100 miles from the purchase location on qualifying items over $250. Deliveries are only available to homes with access via paved and unobstructed roads. Delivery may also be arranged to homes in excess of 100 miles at the price of $1 per mile from the purchase location. Please note that traffic conditions, equipment failure, and other unforeseen events are beyond our control and we are not to be held responsible.

FREE DELIVERY REQUIREMENTS

Please understand that each delivery truck carries up to twelve deliveries per route. We do our very best to get each delivery accomplished as quickly and efficiently as possible. To make this possible we require that you:
1. Measure Please, make any necessary measurements to ensure that items being delivered will fit through door and hallways.
2. Remove Obstacles The removal and re-installation of doors, pictures and any other obstacles are your responsibility.
3. Clear Pathway A clean and clear walkway is essential for the safety of your delivery team. Please remove ice, snow, dirt or any other debris prior to the arrival of your delivery. We are unable to wait while pathways are cleared.
4. Be There Please, do not leave your home when expecting a delivery. When arranging for your delivery you were given a “time block” for arrival time. Once the truck on your route has been loaded, your delivery team will notify you of an estimated arrival time. Your delivery team will notify you of any adjustments to that time as there route progresses.

DELIVERY OPTIONS

If you are unable to accommodate our “Free Delivery Requirements”, we also offer extended delivery options.
1. Specific Time Delivery $45 Every effort will be made to arrive within 30 minutes of your designated time. Providing a specific time requires that we hold a truck and a delivery team for your delivery.
2. Haul Away Old Items Large items such as appliances, large bedroom pieces, sofas, dinette sets etc. $20 each piece. Medium size items such as love seats, headboards, recliners, etc. $15 each piece. Small items such as chairs, ottomans, night stands, etc. $10 each piece. Removal and disposal of this merchandise is costly and we must pass on some of the costs.
3. Door Removal $20
4. Moving Old Furniture $60 per hour $15 minimum Time spent moving your furniture stalls the remaining deliveries on your route. All moving of old furniture must be arranged in advance so that we are able to plant delivery times accordingly.
5. Returned Merchandise $45 because:
a. Measurements were not taken to ensure that merchandise would fit through door and/or hallways, etc.
b. Small, imperfections that can easily be repaired or touched up. Note: There is no such thing as a perfect piece of furniture. If you look close enough or long enough then you will find an imperfection.
c. Customer was not home to accept delivery.
d. Any return at customer request.

While your delivery team will take great care moving furniture through your home, there is a chance that they will make small scratches or dents to your walls and/or doors. Unless there is complete negligence on our part, we cannot accept the burden of repair.

MATTRESSES

It is important to John Paras Furniture that you are sleeping well on your new mattress. It takes time to adjust to a new sleeping surface. If after 30 nights from the date of purchase you are not comfortable, John Paras Furniture offers a one-time only courtesy exchange. Mattresses must be in original and sanitary condition. If the re-selected mattress is of greater value, the customer is responsible for any increase in the retail price. A pick up charge of $45 will apply on mattress exchanges.

RETURN POLICY

If you are not completely satisfied with your purchase within 24 HOURS, you may exchange the item or return it for a full refund. In order to receive full credit for your return, the merchandise must be in like-new condition. Appliances, electronics, and ready-to-assembly merchandise that has been opened cannot be returned. If you return your merchandise using your own vehicle, no charge will be assessed.
Some restrictions apply, see store for details.